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Pricing

Pay for what you use

Seats are shared across your team, so you pay for the most people on the phone at once. Calls and texts come out of credit you top up by card.

Estimate your cost How seats work

Monthly

For your seats, numbers, websites and inboxes.

SeatsShared by your team: one for each person on the phone at the same time
$11per seat, per month
Phone numbersLocal or toll-free, one for each listing if you like
$3per number, per month
Website chatLive chat on one of your websites
$10per website, per month
Email inboxesA connected address, such as bookings@ or support@
$5per inbox, per month

Add or remove any of these whenever you need to. People without a seat can still answer texts, email and website chat.

Prepaid credit

Top up by card from $10. Usage comes out as it happens.

CallsTo and from US and Canada numbers, local or toll-free, incoming and outgoing. Each call is rounded up to the next minute
3.2¢per minute
TextsSent or received, up to 160 characters. Longer texts, and texts with emoji, count as more than one
2.1¢per text
Picture messagesPhotos sent or received
5¢per message
AI assistantReplies to guest messages
2.1¢per reply
AI voice agentMinutes it answers calls for you, on top of the call minute
19¢per minute
Other countriesCalls and texts outside the US and Canada, switched on for the countries you ask for
On requestpriced by country

Turn on auto top-up and your credit refills from your card when it runs low.

How seats work

Pay for seats, not for everyone on your team

A seat is what lets someone make and take calls, and it isn't tied to one person. Whoever connects their phone takes a free seat, and it frees up for the next person when they go offline or sign out.

  • You need as many seats as the most people on the phone at the same time
  • Teams working different hours share the same seats
  • Everyone can answer texts, email and website chat without a seat
  • A seat someone left signed in frees itself after 10 minutes away, never mid-call
An example team: 8 people, 3 shiftsNever more than 3 on the phone at once
Seats needed3

3 seats × $11 = $33 a month, instead of $88 if all 8 people needed their own.

Morning 6am to 2pm, afternoon 2pm to 10pm, night 10pm to 6am. If shifts overlap at changeover, count everyone on the phone during the overlap.
Cost calculator

Estimate your monthly cost

Enter your team and a typical month of calls and texts.

Everyone who uses STR Phone App. Nobody pays per person.

The most people on the phone at the same time. How seats work

Local or toll-free, one for each listing if you like.

Each website where you add the chat.

Each email address you connect, such as bookings@ or support@.

Incoming and outgoing together.

Sent and received.

AI options

Count these in your call minutes too.

Replies the assistant sends to guests.

Estimated total a month

$117.60

Seats 3 × $11
$33.00
Phone numbers 3 × $3
$9.00
Website chat 1 × $10
$10.00
Email inboxes 1 × $5
$5.00
Monthly charges
$57.00
Calls 1,500 min × 3.2¢
$48.00
Texts 600 × 2.1¢
$12.60
From prepaid credit
$60.60

Sharing 3 seats across 8 people saves $55.00 a month.

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An estimate using the prices on this page, in US dollars.

What it costs in practice

Two examples, worked out with the prices above.

A host with 3 listings

1 seat × $11$11
3 numbers × $3$9
Each month$20

Plus calls and texts from credit. For example, 300 minutes cost $9.60 and 200 texts cost $4.20.

A 10-person team on two shifts

5 shared seats × $11$55
5 numbers × $3$15
1 website with live chat × $10$10
2 email inboxes × $5$10
Each month$90

Five people per shift share five seats. Plus calls and texts from credit. For example, 3,000 minutes cost $96.00 and 1,500 texts cost $31.50.

All prices are in US dollars.

Billing questions

Do I need a seat for everyone on my team?

No. You need one seat for each person on the phone at the same time. People on other shifts share them, and anyone can answer texts, email and website chat without one.

What happens if every seat is in use?

The next person's phone says all seats are in use until a colleague goes offline or signs out. They can keep working the inbox meanwhile, and you can add a seat whenever you need one.

How are seats and numbers billed?

Monthly, for the seats and numbers on your account. Every charge shows in your account's billing history.

How are calls charged?

By the minute from your credit, for incoming and outgoing calls alike. Each call is rounded up to the next minute.

What counts as one text?

Up to 160 characters. A longer text is sent in parts, and each part counts as one text; with emoji or some special characters, a part holds 70 characters. A picture message is 5¢, whatever its length.

Can I call or text other countries?

Yes, on request. Calls and texts to other countries are off by default, which protects your account from phone fraud. Tell us the countries you need, and we'll show you each country's price before switching them on.

How do I add credit?

Top up by card from $10 in your settings, or turn on auto top-up so credit refills whenever it drops below the level you choose.

Can I keep the number I already use?

Yes. We can move your existing numbers to STR Phone App, so guests keep calling the number they know.

Is my card safe?

Card payments are handled by Stripe. We never see or store your card number.

What counts as a website?

Each website where you add the live chat. A business with two websites pays for two.

What counts as an email inbox?

Each email address you connect, such as bookings@ or support@. Guest emails land in your shared inbox, and replies go out from that address.

Questions about pricing?

Chat with our team, call +1 (302) 877-1240 or email support@strphone.app.

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