Effective date: September 20, 2026
STR Phone App is a business phone and messaging service operated by Digitech Outsourcing Solutions LLC ("we", "us"). This policy explains what we collect and why.
From the businesses that use STR Phone App: the name, business name, email address, mobile number and business address given at sign-up, the website or listing link, and a record of the terms and 911 notice being accepted (time, IP address and browser). From their communications: contact details (name, phone number, email, social messaging IDs), message content and attachments, call metadata, call recordings and transcripts where the business switches them on, and chat sessions. We also keep usage and billing records.
Only to run the service: routing calls, texts, chats and emails to the right people, keeping conversation history, optional transcripts and summaries, billing, fraud prevention and support. We do not sell personal data, and we do not use customer conversations to train AI models.
We verify the email address, and we call the mobile number with a code. Where something does not add up — a card from another country, a prepaid card, a duplicate account, or a fraud warning from our payment provider — we ask for photo identification and a selfie. That check is carried out by Stripe, our payment provider; the document and selfie go to Stripe and we only ever see the result. Card details are likewise handled by Stripe: we store only an identifier, the card brand, its last four digits and its expiry.
To register a number for business texting, US carriers require the business's legal name, tax number (EIN), address, contact details and example messages. We pass those to the carrier registry for that purpose only. Where you move a number from another provider, the account number, port-out PIN and copy of a bill you give us are stored encrypted, are visible only to our staff handling the move, and are deleted 30 days after the move finishes or is cancelled.
Data received from Meta platforms (WhatsApp Business, Messenger, Instagram) is used only to display and respond to customer messages inside the business's support workspace, in accordance with Meta's Platform Terms. It is not sold or used for advertising.
Only the suppliers needed to deliver the service: our telephone carrier for calls and texts, Stripe for payments and identity checks, our email delivery providers, and the AI provider used for the optional assistant. Each processes data on our instructions. We may disclose data where the law requires it.
Our website, strphone.app, and the sign-up page at my.strphone.app/signup use Google Analytics to count visits, see which pages are useful, and see how many visitors go on to create an account. It sets cookies so a returning visitor can be told apart from a new one, and sends Google the page you viewed, your browser and device type, and an approximate location worked out from your internet connection. It does not collect your name, email address, phone number or anything you type into a form. For visitors in the EU, the UK, Iceland, Liechtenstein, Norway and Switzerland, no analytics cookies are set unless they agree; until then Google receives only a cookie-free count of the visit. You can change your answer at any time with the Cookie settings link at the bottom of those pages (No thanks also removes the cookies already set), block cookies in your browser settings, or switch Google Analytics off for every website with Google's opt-out add-on. Once you are signed in, the app carries no analytics or advertising trackers.
Data is held on secured servers in the United States, encrypted in transit, with access controls and audit logging. Staff access is limited to what support and operations require, and is logged.
Conversation data is kept while the account is active. You can ask us to delete specific records or the whole account at any time; we act on deletion requests within 30 days, except where we must keep billing records for tax and accounting.
Account admins can export their data, switch call recording off, and ask for deletion. Guests who text a business can reply STOP at any time to stop messages from that business.
Data questions or deletion requests: sales@dos.support