Effective date: October 8, 2026
STR Phone App is a business phone and messaging service operated by Digitech Outsourcing Solutions LLC ("we", "us"). By creating an account you agree to these terms. If you are agreeing on behalf of a business, you confirm you may do so.
STR Phone App provides phone numbers, calls, text messages, website chat, email inboxes and optional AI assistance to businesses and their staff. You may use it only for lawful business communication, and you are responsible for what your staff and your automations send.
You are responsible for your login details and for activity on your account. We check new accounts (email address, mobile number, business address and payment card) and may ask for photo identification through our payment provider before switching on calls and texts. We may refuse, pause or close an account that breaks these terms or puts the network at risk.
Seats, phone numbers, website chats and email inboxes are a monthly subscription, charged to your card on the day you signed up each month. Calls, texts and AI replies come out of prepaid credit at the prices shown in the app and on strphone.app. Prices may change with at least 30 days' notice by email.
Adding a seat, number, website chat or inbox is charged straight away for the rest of the month and takes effect once that payment succeeds. Removing one takes effect at the end of the month you have already paid for; we do not refund part of a month.
Prepaid credit pays for calls, texts, AI replies and carrier registration fees. It is not a deposit, earns no interest and is not refundable. At $0.00 outgoing calls and texts stop; incoming calls keep ringing until the balance reaches −$10.00. You can set automatic top-ups, and you can switch them off at any time.
New accounts start with limits — the United States and Canada only, a small number of seats and phone numbers, and a daily usage cap — which lift automatically after 30 days of on-time payment, or sooner if you ask us. These limits exist to keep the phone network safe for everyone on it.
We retry a failed monthly payment for about two weeks and email you each time. Seven days after the first failure, outgoing calls and texts pause. Thirty days after it, the plan ends and your phone numbers are released, which can mean losing them. Paying before then puts everything back on.
You can cancel at any time from Usage & Billing. Your plan runs to the end of the month you have paid for. After that, seats and website chats stop, and we hold your phone numbers for seven more days so you can move them to another provider. Your workspace and history stay available to you.
STR Phone App cannot call 911 or any other emergency number. Emergency numbers are blocked in every STR Phone App app, so it is not a replacement for your ordinary telephone service. Keep a mobile phone or landline available for emergencies, and make sure everyone who uses your account knows this.
US carriers require every business texting number to be registered, and we submit that registration for you. You must only text people who have given you their number and agreed to be contacted, must keep messages relevant to their stay or enquiry, and must honour STOP and HELP. No marketing blasts, no bought lists, nothing unlawful. Carriers may block or fine numbers that break these rules, and we may switch texting off on an account that does.
No spam, robocalls, auto-diallers, fraud, harassment, or content that is unlawful where it is sent or received. No reselling the service or sharing a seat between people at the same time. We may act immediately where the network, our carrier relationships or other customers are at risk.
Conversations, recordings, contacts and files belong to the business using the service. We process them only to run the service, as described in our privacy policy, and you can export or ask us to delete them.
The service is provided "as is" and we do not promise uninterrupted availability. To the fullest extent the law allows, our liability is limited to the fees you paid us in the three months before the claim. Nothing here limits liability that cannot be limited by law.
Either of us may end this agreement with notice. We may suspend or end it immediately for non-payment, abuse, or a legal requirement. On ending, unused credit is not refunded and numbers are released after the port-out window above.
We will email account admins at least 30 days before a material change to these terms or to prices.
Questions: sales@dos.support